Unlike other large, online retailers you are familiar with, we do not feed your information to government agencies, sell it to marketing companies, trade it for favors, or use it to stalk you with ads, and annoy you with creepy offers. When you shop with us, everything remains private and secure, and nothing gets shared or sold to any other entities after the fact. You will not need to brace yourself for SPAM, or worry about fraudulent use of your info, and we will never force you to create an account, or charge you for services that should be free. We understand that it is your choice to spend money with us, and unlike most companies operating online, we also feel like it’s your choice to remain private and anonymous if you choose. You are welcome to share your info anyway you choose, but we will never make those choices for you. For more specific information about how things work, and for the necessary legal mumbo jumbo, continue reading the full policy below.
When you order from Genuine Software you can be sure that your personal information is secure and protected at all times. We only gather the information necessary to process your order, and we will never share it with anyone after that. Your name and shipping information will be shared with whichever shipping company you choose to ship your order with, but that is the extent of it. You never have to worry about spam or other annoyances after placing an order with us. We value our customers, and understand that you trust us to keep your information safe. Your personal information will never be sold, traded or given to any other company ever. Our site has strict security measures in place to protect the loss, misuse, and alteration of the information under our control. All information is stored on secure servers and stringent policies govern the use and handling of such information. The following discloses the information gathering and dissemination practices for Genuine Software.
You may browse our site at any time without logging in and you will remain anonymous. We may track IP addresses in order to see which pages are being used, but we will not know who you are. Logging into the site will let us know who you are, and it will allow us to customize and improve the experience for you. Your log-on information will be used only by you for site customization, and your visits will always remain confidential.
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
Genuine Software values the privacy of all site visitors and customers and does not provide individually identifiable information to third parties without your explicit permission.
What Information is Collected?
When you visit our site, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
- Personal InformationThis is when you choose to provide registration information. You may register an account, place an order, or sign up for email alerts. This information is collected in the standard manner, and is always inputted by you to perform a specific action. You may also provide additional comments on how you see genuine-software.com servicing your needs and interests. We only use this type of information for the purpose it was intended, and it will never be shared.
- Email Information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. This will not be shared, but may be stored for our own records, or used to follow up with the given situation.
- Website Use Information.Similar to other commercial website’s, our site utilizes a standard technology called “”cookies”” (see explanation below, “”What Are Cookies?””) and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them. Any of this type of data is totally anonymous, and will never contain any info that would identify you specifically.
- IP Address.Genuine Software may also collect your computer’s IP address. We may use your IP address to help diagnose problems with our server, administer and market our site, and track fraudulent credit card transactions. Your IP address is used to help identify you and your shopping cart, and may be used to gather broad demographic information. No personal information about you (i.e., your name, email address, etc.) is gathered or collected from your IP address.
How Do We Use the Information That You Provide to Us?
For the most part, your information is only used to transact and ship your order. Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at email@example.com
To process an order made on our secure shopping cart, we require information such as your name, billing address, phone number, email address, shipping address and credit card information. For your safety this information is gathered on pages secured by 128-bit encryption, ensuring that your transaction cannot be viewed, intercepted or altered by unauthorized parties. We use the safest technology currently available to ensure that every transaction is completely secure.
Genuine Software may, at times, use customer email contact information to send the user information about our company and/or products. Users may opt-out of receiving future mailings by clicking the “unsubscribe” link at the bottom of any of these emails; see the choice/opt-out section below. We do not share, rent, sell or otherwise distribute customer information with other persons, companies, affiliates or organizations.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Sharing Information with Third Parties
We will never share information with any third party that is not involved in fulfilling your order.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our site, new services and/or special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at firstname.lastname@example.org, or simply by clicking the “unsubscribe” link in any email sent.
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Any information you enter on our site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URL’s that start with HTTPS instead of HTTP. Please contact email@example.com if you have any questions or concerns.
Access and Correct Your Information
We only store the most basic and necessary information. You may request access or changes to any personally identifiable information that we collect and maintain in your customer account by emailing firstname.lastname@example.org.
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.
Links to other sites:
Genuine Software gives users the option to restrict future communication and/or services by removing their contact information from our promotions database. You may send email to: email@example.com and request to be taken off our list. Simply send an email and make the subject “unsubscribe”. There will also be a link to opt out on any promotional emails that come from us.
Your privacy and information are important to us. We keep it secure and only use it for the obvious reason that it was given to us for in the first place. We do not in any way give away, sell or trade any of your information with any other company other than those involved in shipping or delivering your order. When you place an order with us, you can be sure that your privacy is secure and you won’t be risking the possibility of being spammed or having your information stolen or otherwise transferred to anyone else.
If you have any questions about this privacy statement or the practices of this site, you may contact: